Frequently asked questions to help you buy a voucher, a gift box or an item - Hôtel Le Monna Lisa
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their stay dates at Hôtel Le Monna Lisa.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The gift boxes are available for online purchase and can be sent in digital format. Our gift boxes are valid for a stay at our establishment, Hôtel Le Monna Lisa.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Hôtel Le Monna Lisa.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or opt for in-store pickup when finalizing your order. Digital delivery is immediate, while the recipient can book their dates directly with the Hôtel Le Monna Lisa establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be customized according to your wishes and those of the recipients, for an unforgettable stay at Hôtel Le Monna Lisa.
How do I create a group fund and invite people?
To create a piggy bank and offer a stay at Hôtel Le Monna Lisa, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking. The beneficiary can book their dates directly with the Hôtel Le Monna Lisa establishment.
How can I choose the amount for a gift card?
At Hôtel Le Monna Lisa, the gift certificate amount is predetermined by the offered gift boxes. You can select the amount that fits your budget from the available options, such as the Romantic Getaway in Paris at €350 or the Parisian Getaway for Two at €290.
How can I log in to my account?
To access your account on our website, use your credentials on the login page. If you have forgotten your password, use the reset option provided. At Hôtel Le Monna Lisa, we ensure that your shopping experience is as smooth as possible.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment Hôtel Le Monna Lisa.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Hôtel Le Monna Lisa gift boxes at the same time. They will all be included in your order.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at Hôtel Le Monna Lisa.
How do I purchase or give a gift box?
To offer a gift box from Hôtel Le Monna Lisa, select the box of your choice, add it to your cart, and complete your order. You can customize your box with a message before giving it to your loved one.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift boxes allow the beneficiary to choose the experience that suits them. They can opt for a romantic stay or a Parisian getaway for two, depending on their preferences, at our establishment Hôtel Le Monna Lisa.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. At Hôtel Le Monna Lisa, you benefit from an immediate sending of your gift box in digital format, allowing the recipient to book their stay dates according to the establishment's availability.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at Hôtel Le Monna Lisa.
Is the gift box customer service reachable by phone?
The customer service of Hôtel Le Monna Lisa is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also consult our website for additional information on the use of your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at Hôtel Le Monna Lisa.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about the Hôtel Le Monna Lisa gift boxes.
Is there a dedicated customer service for gift boxes?
You can find useful information about your stay by consulting the conditions of your gift box. Our establishment, Hôtel Le Monna Lisa, is at your disposal for a most romantic stay in the hotel's artist studio.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about using your gift box for a stay at Hôtel Le Monna Lisa. You will find useful information about its validity, booking your night, and much more, to fully enjoy your Parisian getaway at our establishment.
Is spa access included in my gift box?
Access to the spa is not mentioned in the options included in your gift box for Hôtel Le Monna Lisa.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other customers, according to the establishment's conditions. Enjoy the intimate and artistic atmosphere of Hôtel Le Monna Lisa, just steps away from the Champs-Élysées.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying information booklet. You will find all the necessary information to fully enjoy your stay at Hôtel Le Monna Lisa.
Is parking included in my gift box?
Parking is not included in the Hôtel Le Monna Lisa gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the Hôtel Le Monna Lisa gift boxes. To enjoy this service, you can add it during your booking according to the conditions specified at the time of purchase.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Hôtel Le Monna Lisa will enjoy special attention with rose petals and champagne in the hotel's artist studio, for a romantic and artistic stay.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to enhance your stay at Hôtel Le Monna Lisa.
Should we bring towels to the Spa?
Towels are provided by the establishment during your stay at Hôtel Le Monna Lisa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking, with a quote tailored to your order volume at Hôtel Le Monna Lisa.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are sent immediately after purchase, and the recipients can book their dates at Hôtel Le Monna Lisa.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at Hôtel Le Monna Lisa.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment Hôtel Le Monna Lisa.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address linked to your gift box, provide your order number along with the new details. The associated email address will be updated according to the conditions of the Hôtel Le Monna Lisa establishment.
How can I leave a review for my gift box?
To share your experience with your gift box, you can leave a review by logging into your customer account. This option is available after your stay at our establishment, Hôtel Le Monna Lisa.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment, Hôtel Le Monna Lisa.
Is there a dress code for the gift box?
At Hôtel Le Monna Lisa, there is no strict dress code. We recommend opting for elegant and comfortable attire to fully enjoy your stay at our establishment.
From what age can I get a treatment?
The minimum age to receive a treatment at our establishment, Hôtel Le Monna Lisa, depends on the specific conditions of each service.
Is it absolutely necessary to make a reservation?
It is necessary to make a reservation to use your gift box. The beneficiary can choose their stay dates directly with the Hôtel Le Monna Lisa establishment.
How can one access the hotel from the airport?
To reach Hôtel Le Monna Lisa from the airport, you can choose to take a taxi or use public transportation. The hotel is located just a short walk from the Champs-Élysées, in an area well served by metro and bus lines. Hôtel Le Monna Lisa.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is possible depending on the establishment's infrastructure. Hôtel Le Monna Lisa, located just steps away from the Champs-Élysées, offers an intimate and artistic setting, but it is essential to check the specific amenities to ensure a comfortable stay.
Are pets allowed in the establishment?
Hôtel Le Monna Lisa allows pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the establishment's website. The conditions may vary depending on the offer chosen at our establishment, Hôtel Le Monna Lisa.
What are the hours of operation?
The opening hours of Hôtel Le Monna Lisa are available on its website. You will find all the necessary information to plan your stay.
Is there parking available near the establishment?
Hôtel Le Monna Lisa does not have a private parking lot, but parking solutions are available nearby. You can enjoy your stay in the calm and intimacy of an artist's studio, just steps away from the Champs-Élysées, at our establishment Hôtel Le Monna Lisa.
What are the delivery methods for gift boxes/vouchers?
The Hôtel Le Monna Lisa gift boxes are sent immediately by email in digital format. The recipient can then book their dates directly with the establishment.
Is postal delivery offered?
We offer mail delivery of our gift boxes. You will immediately receive a digital gift box, and the lucky recipient can book their dates at our establishment, Hôtel Le Monna Lisa.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays at Hôtel Le Monna Lisa. For additional items, you can check the conditions of our establishment Hôtel Le Monna Lisa.
Is the gift box available in physical format?
The Hôtel Le Monna Lisa gift boxes are available in physical format, but you can also choose a digital version for immediate delivery. You can customize your box to your liking and benefit from quick shipping, directly from our official Hôtel Le Monna Lisa store.
Is the box presented in a neat packaging?
The Hôtel Le Monna Lisa gift box is presented in an elegant and careful packaging, reflecting the artistic and refined spirit of our establishment.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient will then be able to book their stay dates at our establishment, Hôtel Le Monna Lisa.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The gift box is sent in digital format, and the lucky recipient can book their dates at the Hôtel Le Monna Lisa establishment.
Do you deliver gift boxes internationally?
The Hôtel Le Monna Lisa gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. You can offer a stay in Paris in an intimate and artistic setting, just steps away from the Champs-Élysées, with our customizable gift boxes.
What are the delivery times for gift boxes by mail?
The Hôtel Le Monna Lisa gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their stay dates without delay. The delivery time depends on the speed of email transmission, usually instant. Hôtel Le Monna Lisa.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box is sent immediately in digital format, and the lucky recipient can book their dates at the Hôtel Le Monna Lisa establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their stay dates quickly. You will receive your gift box directly after your order on our official Hôtel Le Monna Lisa website.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and the lucky recipient can book their dates at our establishment, Hôtel Le Monna Lisa.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The digital format is sent immediately, and the lucky recipient can then book their dates at our establishment, Hôtel Le Monna Lisa.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days from the date of purchase. Your gift box is sent in digital format immediately after your order, allowing you to give it without waiting. Enjoy this gesture for an unforgettable stay at Hôtel Le Monna Lisa.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Hôtel Le Monna Lisa.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At Hôtel Le Monna Lisa, we invite you to fully enjoy your stay in our 4-star boutique hotel, located just steps away from the Champs-Élysées.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy your stay in the intimacy of an artist's studio at Hôtel Le Monna Lisa.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Hôtel Le Monna Lisa.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at Hôtel Le Monna Lisa.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during your booking. You will thus be able to cancel your stay according to the conditions indicated at the time of purchase, at our establishment Hôtel Le Monna Lisa.
Is it possible to reschedule without fees with a gift box?
The date of a gift box can be postponed according to the conditions specified at the time of purchase, in our establishment Hôtel Le Monna Lisa.
Can I convert my gift box into a gift card?
The gift boxes from Hôtel Le Monna Lisa cannot be converted into gift checks. You can use them to book a romantic stay or a Parisian getaway at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for particular occasions such as Valentine's Day, Christmas, or weddings. For example, our Romantic Getaway in Paris gift box includes rose petals and champagne for an unforgettable stay. Discover our available offers to delight your loved ones with Hôtel Le Monna Lisa.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes for special occasions, such as birthdays or getaways with friends, to customize according to your wishes at our establishment, Hôtel Le Monna Lisa.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries, as we collaborate directly with the Hôtel Le Monna Lisa to provide you with authentic and customizable experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are the same as those offered by Hôtel Le Monna Lisa, such as romantic or Parisian stays with options like rose petals, champagne, or a Seine river cruise. The gift boxes can be customized according to your wishes, with secure payment and immediate digital delivery. Recipients can book their dates directly with the Hôtel Le Monna Lisa establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in the Hôtel Le Monna Lisa gift boxes can be exchanged according to the availability and conditions of the establishment. The boxes offer romantic stays or Parisian getaways, with customization options to enhance your experience.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer. Payment methods are specified at the time of purchase, in our establishment Hôtel Le Monna Lisa.
Is online payment secure?
Online payment for our gift boxes is fully secure, ensuring the protection of your banking data. You thus benefit from the best rate directly from our establishment, Hôtel Le Monna Lisa.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at our establishment, Hôtel Le Monna Lisa.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience in Paris, inspired by the intimate and artistic atmosphere of our establishment, Hôtel Le Monna Lisa.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at Hôtel Le Monna Lisa.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give, with which the recipient can book their dates at the Hôtel Le Monna Lisa establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes from our establishment, Hôtel Le Monna Lisa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for Hôtel Le Monna Lisa gift boxes are processed by a certified provider compliant with PCI DSS security standards, ensuring a secure transaction.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for Hôtel Le Monna Lisa.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at Hôtel Le Monna Lisa.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your customer account for simplified tracking of your order at Hôtel Le Monna Lisa.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to Hôtel Le Monna Lisa.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for Hôtel Le Monna Lisa. Check its validity and usage in the general terms and conditions of our establishment.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from the best rate by purchasing directly from our establishment, Hôtel Le Monna Lisa.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes according to the conditions of the establishment Hôtel Le Monna Lisa.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during checkout, which will be included with the shipment. This thoughtful gesture will delight the recipient of your gift at Hôtel Le Monna Lisa.
Can we add options to your gift box offers?
The gift boxes from Hôtel Le Monna Lisa can be customized with additional options depending on availability. Specific details are provided when selecting your gift box.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, Hôtel Le Monna Lisa offers premium packaging options that you can choose during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding, for an unforgettable stay at our Hôtel Le Monna Lisa.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, in our establishment Hôtel Le Monna Lisa.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, we can send you a duplicate subject to availability. We immediately send you your gift box in digital format, and the lucky recipient can book their dates at the Hôtel Le Monna Lisa establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. To fully enjoy their stay, the lucky recipient can book their dates at our establishment, Hôtel Le Monna Lisa.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. You can choose and customize your box with all your desires, for an unforgettable stay at Hôtel Le Monna Lisa.
Does the right of withdrawal apply to the purchase of a gift box?
The purchase of a gift box for Hôtel Le Monna Lisa does not benefit from the right of withdrawal, as it is a service provision. The gift box is non-exchangeable and non-refundable, for an unforgettable stay in our 4-star boutique hotel in Paris.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the purchase conditions. At Hôtel Le Monna Lisa, you can book your stay dates according to availability and the conditions specified at the time of the gift box purchase.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will allow us to process your request quickly according to the conditions of the establishment Hôtel Le Monna Lisa.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of the gift box. At Hôtel Le Monna Lisa, you can consult these conditions on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We invite you to check the establishment's conditions to know any possible extension options, in our establishment Hôtel Le Monna Lisa.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the Hôtel Le Monna Lisa establishment.
How can I redeem the cashback?
To use your gift box, simply present it when making your reservation at Hôtel Le Monna Lisa. The box is valid for one night in one of our artist's studios, and you can enjoy all the services mentioned on the box, such as a Seine River cruise or a bottle of champagne. You will find all the necessary information to book directly on the Hôtel Le Monna Lisa gift box.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box from Hôtel Le Monna Lisa depend on the purchase conditions. You will receive a refund within 14 days after your request has been validated, provided the gift box is still valid.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel Le Monna Lisa are neither exchangeable nor refundable once purchased. You can offer this gift box for a romantic or Parisian stay at our establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for stays offered with a gift box. You can check the available dates during your booking at our establishment, Hôtel Le Monna Lisa.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of Hôtel Le Monna Lisa. We recommend booking quickly to enjoy your stay in our Parisian artist's studio.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password for your Hôtel Le Monna Lisa gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at Hôtel Le Monna Lisa.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Enjoy a romantic or Parisian getaway for two in the intimacy of an artist's studio, just steps away from the Champs-Élysées, at our establishment Hôtel Le Monna Lisa.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Le Monna Lisa is possible on holidays, subject to availability. For a most romantic stay, you can enjoy the hotel's artist's studio, enhanced with rose petals and champagne, or a Seine river cruise to admire Paris in all its beautiful lights.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the availability of the Hôtel Le Monna Lisa establishment. The recipient of the gift box can choose their dates directly with the hotel, depending on availability.
Can I book online with my gift voucher?
To book with your gift box, the beneficiary can choose their dates directly with the Hôtel Le Monna Lisa establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the establishment's availability. You will be able to enjoy the intimacy and elegance of Hôtel Le Monna Lisa.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment, subject to availability and the conditions mentioned at the time of purchase, at our Hôtel Le Monna Lisa.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible for a box of equal or lesser value than the original box, at Hôtel Le Monna Lisa.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Hôtel Le Monna Lisa. Any additional charges or options, such as a Seine cruise or an extra night, are at your own expense. The establishment's conditions specify that you can book your dates directly with the hotel to enjoy your stay.
Is my gift box personalized?
Your gift box is personalized, in the name of the beneficiary indicated at the time of purchase. For any changes, the beneficiary can book their dates at the Hôtel Le Monna Lisa establishment.
Can my gift box be used all at once?
Your gift box for Hôtel Le Monna Lisa can be used in a single visit. You can book your dates directly with the establishment to fully enjoy your romantic or Parisian stay.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment, Hôtel Le Monna Lisa, located just steps away from the Champs-Élysées in Paris. Enjoy the intimate and artistic atmosphere of our 4-star boutique hotel for an unforgettable stay.
Is my gift box valid in only one establishment?
Your gift box is valid for a stay at Hôtel Le Monna Lisa, located just steps away from the Champs-Élysées, where you will enjoy an intimate and artistic atmosphere inspired by sculpture and the beauty of forms.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability during your stay at Hôtel Le Monna Lisa.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by you. Enjoy your stay at Hôtel Le Monna Lisa to the fullest.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the conditions of your gift box, at our establishment Hôtel Le Monna Lisa.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel Le Monna Lisa, you may be asked to present an ID. This is a common procedure for hotels. Enjoy your stay in our 4-star boutique hotel in Paris.
Do you accept pets?
The presence of pets depends on the establishment's conditions. Hôtel Le Monna Lisa invites you to check directly with our teams to know the possibilities of accommodating pets.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will then be able to choose your stay dates and enjoy the intimate and artistic atmosphere of our establishment, Hôtel Le Monna Lisa.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can proceed with the purchase as a guest, and the recipient can book their dates at the Hôtel Le Monna Lisa establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, depending on the availability at our establishment, Hôtel Le Monna Lisa.
What are the check-in and check-out times?
Check-in at Hôtel Le Monna Lisa is from 3 PM onwards, and check-out is before 12 PM. These times are designed to provide you with an optimal stay experience at our establishment.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. For a romantic getaway, you will enjoy a night in an artist's studio enhanced with rose petals and champagne, as well as a Seine river cruise. For a Parisian getaway, you will spend a night in the calm and intimacy of an artist's studio. Discover the details of your gift box for Hôtel Le Monna Lisa.
What is the difference between a gift box and a free amount voucher?
A gift box from Hôtel Le Monna Lisa offers a choice among predefined experiences, such as overnight stays or meals, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Enjoy your stay in our 4-star boutique hotel, inspired by art and creativity, just steps away from the Champs-Élysées.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and cancellation policies at our establishment, Hôtel Le Monna Lisa.
How do I use a gift box during booking?
To use your gift box at Hôtel Le Monna Lisa, simply mention your unique code when making your reservation. Specific conditions may vary depending on availability and periods, we invite you to consult them before booking at our establishment Hôtel Le Monna Lisa.
Can the gift box be transferred to a third party?
The Hôtel Le Monna Lisa gift box can be given to a third party. Simply enter the recipient's name during the order process or add it later via our secure interface. Enjoy the artistic and intimate experience of our establishment, Hôtel Le Monna Lisa.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be considered according to the establishment's conditions. At Hôtel Le Monna Lisa, we are committed to offering a personalized and flexible experience for our customers.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Hôtel Le Monna Lisa.
What is the validity period of a gift box?
The validity period of a Hôtel Le Monna Lisa gift box is 3 years. This allows you to offer a stay in Paris in an intimate and artistic setting, with the possibility to book the stay dates according to the establishment's availability.
Are children allowed?
Hôtel Le Monna Lisa accommodates children, but it is advisable to check the specific conditions at the time of booking to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box remains lost. If the beneficiary exceeds the value of the gift box, an additional payment will be required according to the conditions of the Hôtel Le Monna Lisa establishment.
Is the spa access private?
Access to the spa at Hôtel Le Monna Lisa is included in the offered services. To fully enjoy your stay, check the details of your gift box.
What types of gift boxes do you offer?
We offer gift boxes for romantic getaways, couples' escapes, or hotel stays. You can choose between options like the Romantic Getaway with rose petals and champagne, or the Parisian Getaway for an intimate stay in an artist's studio, all available at our establishment Hôtel Le Monna Lisa.